Refund Policy
GTA IQHLAS RESOURCES REFUND POLICY
1. Deposit & Order Confirmation
All deposits are STRICTLY NON-REFUNDABLE once payment is made
Deposit payment confirms the order and authorises production to begin
Deposits cannot be refunded, reversed, or converted into store credit
This applies regardless of change of mind, event cancellation, or any reason not caused by seller fault
2. No Cash Refund Policy
GTA Iqhlas Resources does not provide cash, bank transfer, or e-wallet refunds
Any approved refund will be issued as STORE CREDIT ONLY
3. Store Credit Policy
Store credit is issued only in approved cases
Validity: 90 days from the date of issue
Store credit:
Is non-transferable
Cannot be exchanged for cash
Is for future purchases only
Unused credit after 90 days will automatically expire
4. Eligible Cases for Store Credit
Store credit will only be considered if:
The wrong item was sent, or
The item was damaged during shipping due to courier negligence
Conditions:
Request must be made within 3 days of receiving the item
Proof of purchase is required
Clear photographic evidence of the item and packaging is required
5. Printing & Customer-Provided Errors
We are not responsible for errors caused by customer-provided information, including:
Spelling mistakes
Incorrect names, dates, titles, or details
Errors in artwork, layout, or design supplied by the customer
Such items are not eligible for refund or store credit.
6. Non-Refundable Items & Services
The following are strictly non-refundable and not eligible for store credit:
Deposits (once paid)
Services already rendered
Items damaged by the customer
Items already shipped or collected where the customer changes their mind
Items with customer-provided printing errors
Gift certificates
7. Replacement, Returns & Store Credit Process
For courier-damaged items, replacement parts will be offered first
Store credit will only be issued if replacement is not feasible
For wrong items, return collection will be arranged via the appointed courier (subject to service area)
Return shipping costs will be covered only for approved cases
Approved store credit will be issued within 3–5 working days
8. Service Cancellation
Services are non-refundable
Any approved adjustment will be issued as store credit only
Store credit remains valid for 90 days
ORDER COLLECTION, CANCELLATION & ABANDONED ITEMS POLICY
9. Cancellation After Production
Once production has started or been completed, orders are considered custom-made and non-cancellable
No refund or store credit will be provided for cancellations after production begins
10. Collection Deadline & Non-Pickup
Customers must collect their order by the agreed pickup date
Orders not collected within 7 days after the agreed pickup date will be considered abandoned
Abandoned orders are treated the same as cancelled orders after production
11. Company Rights Over Cancelled or Abandoned Orders
GTA Iqhlas Resources reserves the right, at its sole discretion, to:
Resell the product
Dispose of the product
Modify, reuse, or repurpose the product
This applies regardless of whether payment has been made in full or partially
Any outstanding balance remains payable and legally owed by the customer.
GTA Iqhlas Resources shall not be held responsible for any loss once an order is classified as abandoned.
12. Final Decision & Goodwill Clause
All refunds, store credits, replacements, negotiations, and exceptions are subject to review and final approval by Management
Sales staff and Person in Charge (PIC) have no authority to approve, promise, or commit to any refund, store credit, or exception
Management may, at its discretion, offer goodwill adjustments or special arrangements
Any goodwill gesture or exception:
Is granted on a case-by-case basis
Does not create any obligation, entitlement, or precedent for future orders
Is not transferable and not enforceable for subsequent transactions
All decisions made by Management are final and binding